Welcome to the Outlet Soft Curve Bra Store FAQ page. We’ve compiled answers to our most common questions to help you find the perfect fit and enjoy a seamless shopping experience. If you don’t find what you’re looking for, our customer care team is always happy to assist.
Product Questions
What types of bras do you offer?
We specialize in a variety of bra styles to suit every need, including balcony bras, half cup bras, moulded bras, padded bras, strapless bras, and T-shirt bras. Each style is carefully selected for quality and comfort.
How do I choose the right bra size?
We recommend using our detailed sizing guide (coming soon) or consulting with our customer care team at [email protected] for personalized advice. Remember that different styles may fit differently, so consider your preferred fit when selecting.
Are your bras suitable for all-day wear?
Absolutely! Our bras are designed with both comfort and support in mind. Many of our customers find our T-shirt bras and moulded bras particularly comfortable for extended wear.
Ordering & Account Questions
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient checkout.
Can I create an account to track my orders?
Currently, we don’t offer account creation, but you can track your order using the tracking number provided in your shipping confirmation email.
How do I change or cancel my order?
Please contact us immediately at [email protected] with your order number if you need to make changes. We process orders quickly, so we can only accommodate changes if your request is received before shipment.
Shipping & Delivery
How long does delivery take?
Orders are processed within 1-2 business days. Standard shipping via DHL/FedEx takes 10-15 business days after dispatch, while free shipping via EMS takes 15-25 business days after dispatch.
Do you offer free shipping?
Yes! We offer free standard shipping on all orders over £50. For orders under £50, standard shipping is £12.95.
Which countries do you ship to?
We ship globally except to some remote areas in Asia and other locations. Our checkout system will automatically confirm if we can deliver to your address.
Will my package be discreetly packaged?
Yes, we understand the importance of privacy. All packages are shipped in plain, unmarked packaging.
Returns & Exchanges
What is your return policy?
We offer a 15-day return policy from the date of delivery. Items must be unworn with original tags attached. Return shipping costs are the customer’s responsibility, and refunds are processed within 5 business days of receiving returned items.
How do I initiate a return?
Please email [email protected] with your order number and the items you wish to return. We’ll provide you with return instructions and the appropriate address.
Can I exchange an item for a different size or style?
We currently don’t offer direct exchanges. We recommend returning the original item (following our return policy) and placing a new order for the item you prefer.
Still have questions? Our customer care team is dedicated to helping you find your perfect fit. Email us at [email protected] (please include your order number for faster service) and we’ll respond within 24 hours on business days.
Remember, at Soft Curve Bra Store, we’re not just delivering lingerie – we’re delivering confidence, comfort, and the perfect fit right to your door.