At Outlet Soft Curve Bra Store, we want you to feel as confident in our return policy as you do in our perfectly fitting bras. If your purchase doesn’t meet your expectations, our hassle-free returns process ensures your satisfaction remains our top priority.

Our Return Promise

We accept returns and exchanges within 15 days of receiving your order. All items must be:

  • Unworn and unwashed
  • In original packaging with tags attached
  • Accompanied by the original receipt or order confirmation

Important Note: For hygiene reasons, we cannot accept returns on Balcony Bras and Strapless Bras unless they are faulty. These intimate apparel items require special handling to maintain quality standards.

How to Return or Exchange

Follow these simple steps to initiate your return or exchange:

  1. Contact Us: Email our customer care team at [email protected] with your request within 15 days of receiving your order.
  2. Prepare Your Package: Securely pack the items in their original packaging including all tags.
  3. Ship Your Return: Send the package to our returns address (provided in your return authorization email) using a trackable shipping method.
  4. Receive Your Refund/Exchange: Once we receive and inspect your return, we’ll process your refund or ship your exchange within 3 business days.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item is faulty or incorrect. We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Refund Information

Refunds will be issued to your original payment method within 5-10 business days after we receive and process your return. Please note:

  • Original shipping fees are non-refundable
  • International customers: refunds will be issued in GBP and may be subject to currency fluctuations
  • PayPal refunds may take an additional 2-3 days to appear in your account

Exchange Policy

Prefer a different size or style? We’re happy to exchange your item for something more suitable. Simply indicate your preferred exchange item in your return request. If the exchange item is of higher value, you’ll only pay the difference; if lower, we’ll refund the difference.

Return Request Template

Use this template when emailing your return request:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Soft Curve Bra Store Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Item Details:
Product Name: [Product Name]
Size: [Size]
Color: [Color]
Reason for Return: [Reason]

For exchanges, I would like:
[New Product Name/Size/Color if exchanging]

Please advise next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Contact Information]

Faulty Items

If you receive a defective item, please contact us immediately at [email protected] with photos of the issue. We’ll arrange a free return and either repair, replace, or refund the item at your preference.

Final Sale Items

Occasionally, certain clearance or promotional items may be marked as final sale and not eligible for return. These will be clearly indicated on the product page.

For any questions about our returns policy, don’t hesitate to contact our lingerie specialists at [email protected]. We’re here to ensure your complete satisfaction with every Soft Curve purchase.