At Outlet Soft Curve Bra Store, we’re committed to making your shopping experience as comfortable as our perfectly fitting bras. Below you’ll find all the details about our shipping options and hassle-free returns policy.
Shipping Information
Order Processing
We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.
Shipping Options
We offer two convenient shipping methods to suit your needs:
- Standard Shipping (£12.95) – Delivered via DHL or FedEx within 10-15 business days after dispatch
- Free Shipping – Available on orders over £50, delivered via EMS within 15-25 business days after dispatch
Please note: We currently don’t ship to some Asian countries and remote locations. Shipping times may vary during peak seasons or due to customs clearance.
Our Hassle-Free Returns Policy
We want you to love every Soft Curve purchase. If you’re not completely satisfied, you may return most items within 15 days of receiving your order.
Return Requirements
To be eligible for return or exchange, items must be:
- Unworn and unwashed
- In original packaging with all tags attached
- Accompanied by the original receipt or order confirmation
Important Hygiene Notice: For health and safety reasons, we cannot accept returns on Balcony Bras and Strapless Bras unless they are faulty. These intimate apparel items require special handling to maintain our quality standards.
How to Return or Exchange
Follow these simple steps:
- Contact Us: Email our customer care team at [email protected] within 15 days of receiving your order. Use our handy template below.
- Prepare Your Package: Securely pack the items in their original packaging with all tags attached.
- Ship Your Return: Send the package to our returns address (provided in your return authorization email) using a trackable shipping method.
- Receive Your Refund/Exchange: Once we receive and inspect your return, we’ll process your refund or ship your exchange within 3 business days.
Return Shipping Costs
Customers are responsible for return shipping costs unless the item is faulty or incorrect. We recommend using a trackable shipping service as we cannot be responsible for lost return packages.
Refund Information
Refunds will be issued to your original payment method within 5-10 business days after we receive and process your return. Please note:
- Original shipping fees are non-refundable
- International customers: refunds will be issued in GBP and may be subject to currency fluctuations
- PayPal refunds may take an additional 2-3 days to appear in your account
Exchange Policy
Prefer a different size or style? We’re happy to exchange your item for something more suitable. Simply indicate your preferred exchange item in your return request. If the exchange item is of higher value, you’ll only pay the difference; if lower, we’ll refund the difference.
Return Request Template
Use this template when emailing your return request:
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear Soft Curve Bra Store Team,
I would like to request a [return/exchange] for my recent order #[Your Order Number].
Item Details:
Product Name: [Product Name]
Size: [Size]
Color: [Color]
Reason for Return: [Reason]
For exchanges, I would like: [New Product Name/Size/Color if exchanging]
Please advise next steps at your earliest convenience.
Best regards,
[Your Full Name]
[Your Contact Information]
Faulty Items
If you receive a defective item, please contact us immediately at [email protected] with photos of the issue. We’ll arrange a free return and either repair, replace, or refund the item at your preference.
Final Sale Items
Occasionally, certain clearance or promotional items may be marked as final sale and not eligible for return. These will be clearly indicated on the product page.
For any questions about our shipping or returns policy, don’t hesitate to contact our lingerie specialists at [email protected]. We’re here to ensure your complete satisfaction with every Soft Curve purchase.