Term and Conditions

Last Updated: [Date]

Welcome to Outlet Soft Curve Bra Store (“we”, “our”, or “us”). These Terms and Conditions govern your use of our website www.softcurvebra.com and all purchases made through it. By accessing our site and making purchases, you agree to comply with these terms.

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is intended for customers aged 18 years or older. By using our site, you confirm you meet this age requirement.

1.2 Intellectual Property Rights

All content on our website, including text, graphics, logos, product designs, and images, is our property or licensed to us and protected by intellectual property laws. You may not:

• Reproduce, distribute, or modify any content without our express permission
• Use our branding or product names for commercial purposes
• Reverse engineer or attempt to extract source code from our website

2. Product Information

2.1 Product Descriptions

We strive for accuracy in describing our products (including Balcony Bras, Half Cup Bras, Moulded Bras, and other lingerie items). However:

• Colors may vary slightly due to monitor settings
• Product images are for illustrative purposes only
• Fabric content and care instructions are provided with each item

2.2 Product Availability

All items are subject to availability. If an item becomes unavailable after you place an order, we will notify you and either:

• Offer a suitable alternative, or
• Cancel the item and refund the relevant portion of your payment

3. Ordering and Payment

3.1 Order Process

When you place an order:

• You will receive an order confirmation email
• We process orders within 1-2 business days (excluding weekends/holidays)
• Your order constitutes an offer to purchase which we may accept or decline

3.2 Pricing and Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All prices are in GBP (£) and include VAT where applicable. We reserve the right to correct pricing errors.

3.3 Order Cancellation

You may cancel your order within 1 hour of placement by emailing [email protected]. After this period, your order will be processed and cancellation may not be possible.

4. Shipping and Delivery

4.1 Shipping Options

We offer:

• Standard Shipping (£12.95): Via DHL/FedEx, delivered within 10-15 business days after dispatch
• Free Shipping: For orders over £50 via EMS, delivered within 15-25 business days after dispatch

4.2 Delivery Areas

We ship worldwide except to certain Asian countries and remote locations. Shipping times may vary during peak periods or due to customs delays.

4.3 Delivery Issues

If your package is lost or significantly delayed, please contact us within 30 days of dispatch. We will assist with carrier investigations but cannot guarantee delivery times.

5. Returns and Refunds

5.1 Return Policy

We accept returns within 15 days of delivery, provided:

• Items are unworn, unwashed, and in original packaging with tags attached
• You include the original receipt or order confirmation
• Hygiene Notice: Balcony Bras and Strapless Bras cannot be returned unless faulty due to hygiene reasons

5.2 Return Process

To initiate a return:

1. Email [email protected] within 15 days
2. Pack items securely with all original materials
3. Ship to our returns address using a trackable method

Customers are responsible for return shipping costs unless the item is faulty.

5.3 Refunds

Refunds:

• Are processed within 3 business days of receiving your return
• Are issued to your original payment method within 5-10 business days
• Exclude original shipping fees (unless the return is due to our error)

5.4 Exchanges

We happily exchange items for different sizes/styles. If the exchange item costs:

• More: You pay the difference
• Less: We refund the difference

6. Customer Responsibilities

6.1 Accurate Information

You must provide:

• Correct personal and payment details
• Accurate delivery address (we’re not responsible for incorrect addresses)

6.2 Prohibited Conduct

You agree not to:

• Use our website for unlawful purposes
• Attempt to gain unauthorized access to our systems
• Make fraudulent purchases
• Misuse our returns policy

7. Limitation of Liability

To the fullest extent permitted by law:

• We’re not liable for incidental or consequential damages
• Our total liability for any claim is limited to the purchase price of the relevant items
• We’re not responsible for delays outside our control (e.g., natural disasters, pandemics)

8. Privacy and Data Protection

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your personal data in compliance with GDPR and other applicable laws.

9. Changes to These Terms

We may update these terms periodically. The current version will always be available on our website. Continued use after changes constitutes acceptance.

10. Governing Law

These terms are governed by English law. Any disputes will be subject to the exclusive jurisdiction of English courts.

11. Contact Us

For questions about these terms or any aspect of our service, please contact our lingerie specialists:

Email: [email protected]
Address: 55 Bathwick Hill, Bath, GB BA6A 4RV